E-flite UMX Sbach 342 BNF User Manual download pdf (Page 13)

Warranty and Repair Policy

Warranty Period

Exclusive Warranty- Horizon Hobby, Inc., (Horizon)

warranties that the Products purchased (the “Product”)

will be free from defects in materials and workmanship at

the date of purchase by the Purchaser.

Limited Warranty

Horizon reserves the right to change or modify this

warranty without notice and disclaims all other

warranties, express or implied.

(a) This warranty is limited to the original Purchaser

(“Purchaser”) and is not transferable. REPAIR OR

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY

IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This

warranty covers only those Products purchased from

an authorized Horizon dealer. Third party transactions

are not covered by this warranty. Proof of purchase is

required for all warranty claims.

(b) Limitations- HORIZON MAKES NO WARRANTY OR

REPRESENTATION, EXPRESS OR IMPLIED, ABOUT

NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE

PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE

DETERMINED THAT THE PRODUCT WILL SUITABLY

MEET THE REQUIREMENTS OF THE PURCHASER’S

INTENDED USE.

shall be that Horizon will, at its option, (i) repair or (ii)

replace, any Product determined by Horizon to be

defective. In the event of a defect, these are the

Purchaser’s exclusive remedies. Horizon reserves the

right to inspect any and all equipment involved in a

warranty claim. Repair or replacement decisions are at

the sole discretion of Horizon. This warranty does not

cover cosmetic damage or damage due to acts of God,

accident, misuse, abuse, negligence, commercial use,

or modiﬁ cation of or to any part of the Product.

This warranty does not cover damage due to improper

installation, operation, maintenance, or attempted repair

by anyone other than Horizon. Return of any Product by

Purchaser must be approved in writing by Horizon before

shipment.

Damage Limits

HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT

OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS

OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY

CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM

IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR

STRICT LIABILITY. Further, in no event shall the liability

of Horizon exceed the individual price of the Product on

which liability is asserted. As Horizon has no control over

use, setup, ﬁ nal assembly, modiﬁ cation or misuse, no

liability shall be assumed nor accepted for any resulting

damage or injury. By the act of use, setup or assembly, the

user accepts all resulting liability. If you as the Purchaser

or user are not prepared to accept the liability associated

with the use of this Product, you are advised to return this

Product immediately in new and unused condition to the

place of purchase.

Law: These Terms are governed by Illinois law (without

regard to conﬂ ict of law principals).

Warranty Services

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot

provide warranty support or repair. Once assembly, setup

or use of the Product has been started, you must contact

Horizon directly. This will enable Horizon to better answer

your questions and service you in the event that you may

need any assistance. For questions or assistance, please

direct your email to productsupport@horizonhobby.com, or

call 877.504.0233 toll free to speak to a Product Support

representative. You may also ﬁ nd information on our

website at www.horizonhobby.com.

Inspection or Repairs

If this Product needs to be inspected or repaired, please

use the Horizon Online Repair Request submission process

found on our website or call Horizon to obtain a Return

Merchandise Authori-zation (RMA) number. Pack the

Product securely using a shipping carton. Please note

that original boxes may be included, but are not designed

to withstand the rigors of shipping without additional

protection. Ship via a carrier that provides tracking and

insurance for lost or damaged parcels, as Horizon is not

responsible for merchandise until it arrives and is accept-

ed at our facility. An Online Repair Request is available at

www.horizonhobby.com under the Repairs tab. If you do

not have internet access, please contact Horizon Product

Support to obtain a RMA number along with instructions

for submitting your product for repair. When calling

Horizon, you will be asked to provide your complete name,

street address, email address and phone number where

you can be reached during business hours. When sending

product into Horizon, please include your RMA number,

a list of the included items, and a brief summary of the

problem. A copy of your original sales receipt must be

included for warranty consideration. Be sure your name,

address, and RMA number are clearly written on the

outside of the shipping carton.

Notice: Do not ship batteries to Horizon. If you have

any issue with a battery, please contact the appropri-

ate Horizon Product Support ofﬁ ce.

Warranty Inspection and Repairs

To receive warranty service, you must include your

original sales receipt verifying the proof-of-purchase

date. Provided warranty conditions have been met, your

Product will be repaired or replaced free of charge. Repair

or replacement decisions are at the sole discretion of

Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the

repair will be completed and payment will be required

without notiﬁ cation or estimate of the expense unless

the expense exceeds 50% of the retail purchase

cost. By submitting the item for repair you are agreeing

to payment of the repair without notiﬁ cation. Repair

estimates are available upon request. You must include

this request with your repair. Non-warranty repair

estimates will be billed a minimum of ½ hour of labor.

In addition you will be billed for return freight. Horizon

accepts money orders and cashiers checks, as well as

Visa, MasterCard, American Express, and Discover cards.

By submitting any item to Horizon for inspection or repair,

you are agreeing to Horizon’s Terms and Conditions found

on our website under the Repairs tab.

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