E-flite T-34 Mentor 25 ePTS RTF manual User Manual download pdf (Page 5)

5E-flite T-34 Mentor ARF Assembly Manual

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide

warranty support or repair. Once assembly, setup or use of the

Product has been started, you must contact Horizon directly. This will

enable Horizon to better answer your questions and service you in the

event that you may need any assistance. For questions or assistance,

please direct your email to productsupport@horizonhobby.com, or call

877.504.0233 toll free to speak to a service technician.

Inspection or Repairs

If this Product needs to be inspected or repaired, please call for a

Return Merchandise Authorization (RMA). Pack the Product securely

using a shipping carton. Please note that original boxes may be

included, but are not designed to withstand the rigors of shipping

without additional protection. Ship via a carrier that provides tracking

and insurance for lost or damaged parcels, as Horizon is not

responsible for merchandise until it arrives and is accepted

at our facility. A Service Repair Request is available at www.

horizonhobby.com on the “Support” tab. If you do not have internet

access, please include a letter with your complete name, street

address, email address and phone number where you can be reached

during business days, your RMA number, a list of the included items,

method of payment for any non-warranty expenses and a brief

summary of the problem. Your original sales receipt must also be

included for warranty consideration. Be sure your name, address, and

RMA number are clearly written on the outside of the shipping carton.

Warranty Inspection and Repairs

To receive warranty service, you must include your original

sales receipt verifying the proof-of-purchase date. Provided warranty

conditions have been met, your Product will be repaired or replaced

free of charge. Repair or replacement decisions are at the sole

discretion of Horizon Hobby.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair

will be completed and payment will be required without

notification or estimate of the expense unless the expense

exceeds 50% of the retail purchase cost.

By submitting the

item for repair you are agreeing to payment of the repair without

notification. Repair estimates are available upon request. You must

include this request with your repair. Non-warranty repair estimates

will be billed a minimum of ½ hour of labor. In addition you will be

billed for return freight. Please advise us of your preferred method

of payment. Horizon accepts money orders and cashiers checks, as

well as Visa, MasterCard, American Express, and Discover cards.

If you choose to pay by credit card, please include your credit card

number and expiration date. Any repair left unpaid or unclaimed

after 90 days will be considered abandoned and will be disposed of

accordingly.

Please note: non-warranty repair is only available

on electronics and model engines.

Electronics and engines requiring inspection or repair should be

shipped to the following address:

Horizon Service Center

4105 Fieldstone Road

Champaign, Illinois 61822

All other Products requiring warranty inspection or repair should be

shipped to the following address:

Horizon Product Support

4105 Fieldstone Road

Champaign, Illinois 61822

Please call 877-504-0233 with any questions or concerns

regarding this product or warranty.

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E-flite T-34 Mentor 25 ePTS RTF manual User Manual Page 5

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